Research, benchmarks and frameworks on revenue resolution for high-ticket online businesses.
A £5,000 chargeback rarely costs £5,000. We break down the fee stack, the labour hours and the processing-account risk that sit behind every dispute.
Most failed instalments are recoverable in the first 14 days. A structured sequence for retries, restructures and cancellations that protects the revenue you've already earned.
Why the person helping customers win should never be the person deciding what the business owes them, and what a neutral resolution function changes about both outcomes.
Industry estimates put friendly fraud at the majority of card disputes. What that means for coaching, courses and masterminds, and why win rates depend on delivery records.
Reviewers spend minutes per case, not hours. How to structure contracts, access logs and communication records into a response that survives a skim.
Expectation mismatch, delivery gaps and buyer remorse in ranked order, with the sales-process changes that measurably reduce each category.